Terms of service

Last updated 17 July 2026. These terms explain how guide estimates become orders and what happens if a custom part is wrong.

Estimates and final quotes

The website estimate is a guide, not an offer to produce the part at that price. We review geometry, material, orientation, supports, finish, delivery and design work before issuing a final quote. An order begins only when the final quote is accepted and any requested payment is received.

Customer specifications

The customer is responsible for checking the stated dimensions, quantity, material, colour and intended use. Critical dimensions and loads must be identified before production. FDM has visible layer lines and dimensional variation; the capabilities page gives realistic working ranges.

Safety and suitability

We do not accept parts whose failure could cause injury or serious damage, including pressure-retaining, certified structural and other safety-critical work. A printed prototype is not automatically suitable for production, food contact, electrical certification or regulated use.

Payment, cancellation and custom goods

Payment timing is stated on the final quote. Because parts are made to a customer specification, cancellation rights may change once design or production has begun. We will explain any non-recoverable work before starting it. Nothing in these terms limits rights that cannot legally be excluded.

Inspection, defects and reprints

Inspect the part promptly and report a suspected defect with clear photographs and the order reference. If the part does not match the agreed specification because of our material, preparation or production error, we will normally repair, reprint or refund the affected item as appropriate. A revised preference, an undisclosed fit requirement or failure outside the agreed use is not automatically a production defect, but we will review the evidence rather than reject it by default.

Delivery and risk

Dispatch timing is an estimate unless a specific date is agreed in writing. Risk passes on delivery. Report transit damage promptly with packaging photographs so a courier claim can be made. The practical process is set out on the delivery and returns page.

Files and rights

The customer confirms they have the right to authorise production from submitted files. The full rules are in the file and IP policy.

Contact

Questions or notices should be sent to quotes@3dp6.com. These terms are governed by the laws applicable in England and Wales, subject to mandatory consumer protections.